Frequently Asked Questions
What is included with our tour?
Each tour program includes: minimum 3 star hotel accommodations, daily buffet breakfast, lunch and dinner meals as indicated on the daily itinerary, guided walking city tours and escort on any excursions, complete tour transportation and transfers from/to airport or local train stations. Airfare is not included in the price, unless noted, but can be added for your convenience.
Can I visit other cities while in Italy?
Yes. We can help you with your travel before or after our tours or special event packages.
How long before the tour starting date will I be able to make a reservation?
If space allows we will accept reservations up until the start date, as long as hotel rooms are available. In this case payments must be made in full at the time of the reservation and cannot be refunded. Also in this case, if any correspondence requires express delivery due to the time limitations, those charges will be added to the cost of the tour.
How will I be notified if my reservation request has been accepted?
Your initial request will be responded to within 48 hours, usually by email or if you wish by fax. Once your deposit has been received, an email or written confirmation will be sent. You will also receive a trip package approximately two weeks prior to your departure date, which will include all related tour information, vouchers and or useful travel related items.
What if the tour is fully booked when I make my reservation?
You will be placed on our Waiting List. If space becomes available we will notify you immediately to confirm your interest.
What if I change my mind?
To cancel or modify your reservation, you must contact us in writing or by email; faxes are not acceptable.
How should I pay for my tour?
For direct payments we accept bank transfers or credit cards - AMEX, VISA and MC.
If I decide to cancel what happens to my deposit or total funds paid?
In the case of a 'Tour" if you cancel in writing within 30 days of confirming your reservation, all funds paid will be refunded. If you cancel after 30 days of your reservation date, the schedule of administrative and penalty fees as defined in the TERMS & CONDITIONS will apply. Special Events and Special Event Tickets have their own cancellation policies and are defined in our Terms and Conditions.
Is the company insured?
Palio Tours is insured with a $1,000,000 Errors and Omissions policy.
Is the company licensed as a travel company?
Palio Tours is licensed with the States of Florida and California as a tour operator and "Seller of Travel" under its parent corporation, Atlantic Ventures USA, Inc. Respectively the license registrations are: Florida ST-FL 33263 and California CA-ST 2087502.50. The company also operates in Italy in association and the registration of its president and owner so titled in Italy as Douglas Robert - P. iva: 01252060528
What hotels are used during the tour?
Our tour hotels have at a minimum, a three star rating. We identify hotels based on price, location and overall service for our clients. We don't ask our clients to stay where we wouldn't consider to stay ourselves.
Will my room(s) have a private bath?
Yes. All the hotels we select have private bath.
What documents are needed for travel to Italy?
It is the sole responsibility of each customer to obtain the necessary documents for travel, including passports and visas. This is why we request your passport number on our reservation form. It acts as a reminder to insure you not only have your passport handy, but that it has not expired since your last usage.
Should I exchange currency before I travel?
You have several options here. First it doesn't hurt to have a small amount of foreign currency with you when you arrive in any country. You may want to purchase a quick refreshment upon your arrival. We also strongly recommend to bring a debit card. It can be used to retrieve foreign currency (exchanged, of course, from your U.S. bank account) from the ATM (BANCOMAT) machines available in many convenient locations, city center, airports, train stations, etc. They provide a good, competitive rate of exchange, plus you'll probably find an ATM before you locate a bank or currency exchange office which, depending on the hour, may or may not be open.