Opera Tickets - Terms & Conditions
Terms & Conditions for your Reservation
The la Scala Opera and the Verona Opera are part of our Special Event Ticket Packages. They are NOT Escorted Tours. Each Package is a combination of services and products designed for independent travelers that wish to enjoy the freedom of an un-escorted holiday with the convenience and value of a package price. The Package does not include transportation or transfers, or any services not explicitly listed on the invoice provided to you for your reservation. If you wish to have such additional services, please let us know as they can be added to any reservation.
Overview | Reservations |Terms & Conditions
Payments: Payments are made in full at the time of your reservation request. Payments can be made by credit card (VISA, M/C, AMEX) or by bank transfer (with credit card guarantee).
Cancellations: Due to the nature of Special Events and the ticketing and reservation process, Tickets purchased for any opera performance, cannot be refunded for any reason. Refunds for hotel accommodations or other travel options supplied for any cancelled Special Event package will be subject to the refund schedule found below.
Performance Cancellations: Cancellations by La Scala or the Verona Arena Foundation of their resepective performances are refundable. Verona Opera performances cancelled due to weather conditions are subject to the terms of the Verona Foundation, which essentially state Tickets can only be refunded if the performance does not complete the 1st act.
IF YOU DECIDE TO CANCEL, YOU MUST NOTIFY THE COMPANY IN WRITING OF YOUR INTENT TO CANCEL. If you cancel a reservation and the written cancellation is received within 30 days from the date you made the reservation, then all fees paid will be refunded, with exception to the provisions for Tickets stated above and otherwise net of credit card service charges.
After the first 30 days of your reservation period, deposits and payments for accommodations will follow the refund schedule below. If you cancel after the first 30-day period and someone takes your place, then administrative cancellation fees may apply.
After the 30 day initial reservation period, but
Prior to 90 days before Start Date: Refund, less 25% of total cost, net of Tickets;
Prior to 60 days before Start Date: Refund, less 50% of total cost, net of Tickets;
Prior to 45 days before Start Date: Refund, less 75% of total cost, net of Tickets;
Less than 45 days before Start Date: No refunds.
No refunds are made for unused portions of any reservation, including but not limited to missed meals, missed guided tours, Tickets (includes airline tickets), or non-use of hotel room.
Passports & Visas: All customers must posses a valid passport and/or any visas or special travel documents that can be used a proof of citizenship. The Company accepts no liability for clients improperly documented.
Travel Insurance Protection: To cover costs associated with your reservation, the Company encourages you to consider purchasing a travel insurance policy. The Company does not supply or support any one company in this regard but can make suggestions as to the companies that provide this service - see these options here >>
General Conditions & Disclaimers: Confirmation and payment of any reservation constitutes acceptance of the financial agreements between the Company and the Customer and the provisions of this agreement are in effect. The Company is acting as a tour operator responsible for arranging reservations for the services as outlined in the website paliotours.com. All suppliers providing transportation, guided tours, and lodging for the Company are not associated with, nor are they employees of the Company. The Company assumes no responsibility or liability for any claims, damages, expenses or other financial loss, whether to person or property, arising from, but not limited to, injury, accident, death, delay, alteration or inconvenience, by whatever cause, including airline scheduling, default, strike, terrorism, war, hostility, civil disturbance, quarantine, or resulting directly or indirectly from any other acts of nature. Under no circumstances is the Company to be construed as a Common Carrier under contract for safe carriage of the passenger or his/her baggage and personal belongings.
Atlantic Ventures USA,Inc. is registered as a Seller of Travel in the states of Florida, Registration No. ST-33263 and California Registration No.2087502-50, doing business as Palio Tours (paliotours.com) and Ave Italia (aveitalia.com). The Company is not liable in respect to personal injury, loss or damage of personal property or loss of life, while engaged in the tours or other services provided herein. The Company is not responsible for third party cancellations for any reason due to unforeseen circumstances and or those beyond its control. It is recommended that clients arrange travel insurances for medical, personal, property, or cancellation.
