Il Palio - Terms & Conditions
Terms & Conditions for your Reservation
The Days of the Palio Special Event Package ("Package") is NOT an Escorted Group Tour. The Package is a combination of services and products designed for independent travelers that wish to enjoy the freedom of an un-escorted trip with the convenience and value of a package price. The Package does not include transportation, transfers, tour escort (other than on guided Siena City Tour), or any services not explicitly listed on the invoice provided to you for your reservation. If you wish to have such additional services, please let us know as they can be added. The support for the tour comes from our own on-site personnel and other professionals who we know personally and have worked with for many years. Hotel personnel and official tour guides whom we “employ” for their services all agree with our expectation to provide you with a high level of customer service and attention.
Payments: A 40% deposit is required in order to confirm your reservation. Payments can be made by credit card (VISA, M/C, AMEX) or by Euro bank transfer. The remaining balance (60%) will be due March 1st (July Palio) or April 1st (August Palio). With credit card payments, the balance payment will automatically be charged to the credit card provided, unless the reservation is otherwise cancelled or notice is given to use an alternate form of payment. For reservations made after March 1st, full payment is required.
Cancellations: Due to the nature of Special Events and the ticketing and reservation process, Tickets purchased for the Palio, cannot be refunded for any reason ("Tickets" are defined as Palio race tickets, trial races and or final race). If, however, you are not able to attend the Palio and wish to cancel your reservation and your notice to cancel is received prior to 45 days before Start Date (June 29th or August 13th) and if another buyer can be found for the Tickets by either party, the Company will provide for a refund for the selling price of the tickets, net of any transaction costs so incurred, including but not limited to credit card service charges, reservation transfer fees and or commissions. Refunds for hotel accommodations or other travel options supplied for any cancelled Special Event package will be subject to the refund schedule found below.
IF YOU DECIDE TO CANCEL, YOU MUST NOTIFY THE COMPANY IN WRITING OF YOUR INTENT TO CANCEL. If you cancel a reservation and the written cancellation is received within 30 days from the date you made the reservation, then all fees paid will be refunded, with exception to the provisions for Tickets stated above and otherwise net of credit card service charges.
After the first 30 days of your reservation period, deposits and payments for accommodations will follow the refund schedule below. If you cancel after the first 30-day period and someone takes your place, then administrative cancellation fees may apply, in addition to Ticket costs, which will be deducted from your deposit or payments.
After the 30 day initial reservation period, but
Prior to 90 days before Start Date: Refund, less 25% of total cost, net of Tickets;
Prior to 60 days before Start Date: Refund, less 50% of total cost, net of Tickets;
Prior to 45 days before Start Date: Refund, less 75% of total cost, net of Tickets;
Less than 45 days before Start Date: No refunds.
Event Cancellations: In the case of rain, the Palio race will be rescheduled to run on the following day. Your tickets are valid for the rescheduled race. Cancellations of the Palio race, or the rescheduled race, or the Contrada Dinner or City Tour due to weather conditions are not refundable. The Company reserves the right to cancel the Cooking Class option at any time if sufficient reservations are not received or for other unforeseen reasons that impair the success or enjoyment of the Cooking Class that is offered as part of any Palio Package. If the Cooking Class is cancelled, all Cooking Class related deposits and or payments will be returned in full. No refunds are made for unused portions of any reservation, including but not limited to missed meals, missed guided tours, Tickets (includes airline tickets), or non-use of hotel room or property rental.
Passports & Visas: All customers must posses a valid passport and/or any visas or special travel documents that can be used a proof of citizenship. The Company accepts no liability for clients improperly documented.
Travel Insurance Protection: To cover costs associated with your reservation, the Company encourages you to consider purchasing a travel insurance policy. The Company does not supply or support any one company in this regard but can make suggestions as to the companies that provide this service - see these options here >>
General Conditions: Confirmation and payment of any reservation constitutes acceptance of the financial agreements between the Company and the Customer and the provisions of this agreement are in effect. The Company is acting as a tour operator responsible for arranging reservations for the services as outlined in the website paliotours.com. All suppliers providing transportation, guided tours, and lodging for the Company are not associated with, nor are they employees of the Company. The Company assumes no responsibility or liability for any claims, damages, expenses or other financial loss, whether to person or property, arising from, but not limited to, injury, accident, death, delay, alteration or inconvenience, by whatever cause, including airline scheduling, default, strike, terrorism, war, hostility, civil disturbance, quarantine, or resulting directly or indirectly from any other acts of nature. Under no circumstances is the Company to be construed as a Common Carrier under contract for safe carriage of the passenger or his/her baggage and personal belongings.
Atlantic Ventures USA,Inc. is registered as a Seller of Travel in the states of Florida, Registration No. ST-33263 and California Registration No.2087502-50, doing business as Palio Tours (paliotours.com) and Ave Italia (aveitalia.com). The Company is not liable in respect to personal injury, loss or damage of personal property or loss of life, while engaged in the tours or other services provided herein. The Company is not responsible for third party cancellations for any reason due to unforeseen circumstances and or those beyond its control. It is recommended that clients arrange travel insurances for medical, personal, property, or cancellation.
