Il Palio Tickets - Terms & Conditions
Terms & Conditions for your Reservation
Payments: We accept credit cards (VISA, M/C, AMEX) or Euro bank transfers (for amounts over 1000 euro).
Refunds: All ticket sales are final. There are no refunds.
Ticket Delivery: Actual Palio Tickets for the race will be given to you in Siena. You may claim your tickets at our office in Siena. Once your reservation is confirmed, a detailed ticket information package will be emailed to you, listing all the necessary Siena contact information, ticket vouchers, plus the location of our office in Siena. Our tour director and other company personnel are in Siena for each race and will be in the office from 10:00am to 5:00pm during the days of the festival in order to help you with tickets or other festival related issues. We do not mail Palio tickets for several logistical reasons. Only one set of tickets is printed a few weeks prior to the race dates. Actual tickets are claimed in Siena for the respective races (July 2 or August 16th) to avoid any problems (i.e. lost in the regular mail; forgotten at home).
Event Cancellations: In the case of rain, the race will be rescheduled to be run on the following day. Your tickets are valid for the rescheduled race. Cancellations of the Palio race, or the rescheduled race due to weather conditions are not refundable.
Passports & Visas: All customers must posses a valid passport and/or any visas or special travel documents that can be used a proof of citizenship. The Company accepts no liability for clients improperly documented.
Travel Insurance Protection: To cover costs associated with your reservation, the Company encourages you to consider purchasing a travel insurance policy. The Company does not supply or support any one company in this regard but can make suggestions as to the companies that provide this service - see these options here >>
General Conditions & Discalimers: Confirmation and payment of any reservation constitutes acceptance of the financial agreements between the Company and the Customer and the provisions of this agreement are in effect. The Company is acting as a tour operator responsible for arranging reservations for the services as outlined in the website paliotours.com. All suppliers providing transportation, guided tours, and lodging for the Company are not associated with, nor are they employees of the Company. The Company assumes no responsibility or liability for any claims, damages, expenses or other financial loss, whether to person or property, arising from, but not limited to, injury, accident, death, delay, alteration or inconvenience, by whatever cause, including airline scheduling, default, strike, terrorism, war, hostility, civil disturbance, quarantine, or resulting directly or indirectly from any other acts of nature. Under no circumstances is the Company to be construed as a Common Carrier under contract for safe carriage of the passenger or his/her baggage and personal belongings.
Atlantic Ventures USA,Inc. is registered as a Seller of Travel in the states of Florida, Registration No. ST-33263 and California Registration No.2087502-50, doing business as Palio Tours (paliotours.com) and Ave Italia (aveitalia.com). The Company is not liable in respect to personal injury, loss or damage of personal property or loss of life, while engaged in the tours or other services provided herein. The Company is not responsible for third party cancellations for any reason due to unforeseen circumstances and or those beyond its control. It is recommended that clients arrange travel insurances for medical, personal, property, or cancellation.
